About

FAQ

• Where is the store based?

  Azle, TX

• Do you accept orders placed outside of the US?

  Yes, of course!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Are your pigments ALL vegan?

  No. All products and pigments that have "Carmine" are NOT vegan!

• If I live local to you can I pick up directly from you?

  Yes you can! If you are local to Azle/Fort Worth area you can pick up your order directly from me!

• What is your best way of contact?

  [email protected] or try my on our FaceBook like page! Facebook.com/surgerydefect.org

• What is your work station like?

  I live in a smoke FREE environment, I do not work under any condition when I am sick or someone in my home is sick! Your product is handled with gloves!

• What is your Ingredient list?

  I am slowly becoming more organize ( I apologize in advance!) Please follow this link for ingredient lists or any other questions you may have! http://www.facebook.com/note.php?note_id=368869616476666

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.